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Located just a stone’s throw from Harrisburg’s State Capital, DMSI has been committed to quality service at a variety of levels for over 30 years.
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The broad-based knowledge of our staff affords us the ability to work with businesses and individuals to develop a cooperative agreement that provides support on a short- or long-term basis.

We’re all about partnership. When you collaborate with DMSI, not only do you get USA personnel, but also personalized service gives you the advantage of “additional staff” without the added costs of salaries, benefits, and overhead.

TESTIMONIALS

From Businesses and Individuals that we’ve supported…

I think that you know how much I believe you are awesome at what you do. I have met no one that keeps better track of calls and activities than DMSI.

Any small business that has a hectic pace of activities would benefit from adding your services to the mix…From calls being answered, messages being captured and tracked for follow-ups, appointments confirmed, follow-up calls to make sure all is well.. all of those contacts can lead to more business.

Please feel free to call me to talk about ways that DMSI can help your business grow.

Ken Rapp
Certified Financial Planner®
717-364-7840

Ken Rapp

The DMSI team exemplifies what it means to deliver on a top notch customer service experience. Their team’s ability to empathize with the Guest in whatever form of communication they choose (call, e-mail, etc.) through listening intently, and ultimately resolving the issue, is second to none. Over the many years that we have had the privilege to work with their team, we have had Guests ready to divorce us until the DMSI team became our final life line to get those Guests to come back to give us one more chance.

Their persistence to listen, and to do whatever it takes to resolve the issue, has brought these Guests back, and has been a big contributor to our ability to achieve year-after-year sales growth. I personally appreciate their ability to cluster habitual issues into recommended actions that allows us to make quick and substantive improvement. These recommendations have helped us live our company mission of “Being The Best We Can Be”.

Glenn D’Amore
Executive Vice President of Operations
Silver Diner Development

Glenn D’Amore

When you work with Karen and Evie you get true partners in your business. They are efficient and customer-focused. They go above and beyond, to track trends and bring solutions to your team when working on Customer Service. These solutions often contribute to increased customer service scores, increased guest counts and increased sales. They stay cool and calm under pressure. They are tops in their field!

Dyanne Joyner
Owner,
Impact Rich Life

Dyanne Joyner

Data Management Solutions Inc. has been providing customer service support to me since 2010. They do a great job of understanding our business and customer needs so that they can provide great “backend support” for us while we are in the field. I would highly recommend their services to anyone.

Kevin S. Felmlee M.Ed
President
Prevention Health Screenings
800-257-3516

Kevin S Felmlee